Frequently Asked Questions
Everything you need to know about your Pancho And Lefty experience.
What is your shipping policy for international orders?
We offer worldwide shipping via express couriers. Delivery times typically range from 3 to 7 business days depending on your location, and tracking information is provided as soon as your order leaves our warehouse.
How do I ensure I select the correct size?
Since we carry a variety of heritage and contemporary brands, sizing can vary. We provide detailed measurement charts on every product page. If you are between sizes, we recommend reaching out to our support team for a personalized fit consultation.
What is your return and exchange process?
We accept returns and exchanges within 14 days of delivery. Items must be in their original, unworn condition with all tags attached. Please contact our support team to initiate a return authorization.
Are the products sold on Pancho And Lefty authentic?
Absolutely. We work directly with every brand featured in our store to ensure 100% authenticity and the highest quality craftsmanship for every garment and accessory we sell.
Which payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for a secure and seamless checkout experience.
Do I have to pay customs duties and taxes?
For orders outside of our primary shipping zone, customs duties and import taxes may apply and are the responsibility of the customer. These fees are determined by your local customs office.